Customer support area

In the customer support area you can find everything about order status, payment and delivery.

Technical support

Please read the user manual with useful tips as well as error messages & solutions because it is faster than request support by mail.

Application log

Please use the application log to analyze errors because many events have an explanation in the user manual.

Product questions

Product issues

Things that can't be resolved using the user manual...

Please provide the following structure because it will be easier to help you:

1. Version of Content Generator
   Please provide the version number you are using: 'Help' -> 'About Content Generator'.
2. Export the log:
   Please add the .xml as an attachment.
3. What did you click?
   Please provide the lasts steps you did.
4. Environment:
   Please provide information about your Operating System including Service Pack version, SharePoint installation including Service Pack version and installed languages including Service Pack version.

If you provide more details it will be easier and time-saving to support you.